Refund policy
Return and Refund Policy
Ryderwear accepts returns on eligible items within 30 days of delivery for store credit. Exchanges are also available, with an additional shipping fee applied to exchanged orders.
Return window
Returns must be lodged within 30 days of delivery. Outlet items are not eligible for return unless faulty.
Refund method
Approved returns are refunded as store credit. Original shipping fees are non-refundable. We do not refund to the original payment method except for faulty or incorrect items.
Condition of returned items
- Items must be unworn with all tags attached, and free from wear, washing, damage, or alterations.
- Items with makeup, fake tan, deodorant, sweat, or odor will not be accepted.
- Shoes must have clean unscuffed soles with laces loosened. The original shoe box must be in original condition with no tape or labels applied to the box itself.
- Swimwear must be unworn with all tags and protective stickers intact. Try on over underwear only.
Non-returnable items
Underwear, socks, towels, and gift cards are non-returnable unless faulty.
How to start a return
Visit ryderwear.com/pages/returns and enter your order number and the email address from your order confirmation. Select the items you wish to return, download your return label, and send your parcel back to us.
Return shipping
- United States: A customer-paid shipping label fee is charged at lodgement via the returns portal.
- Canada, Hong Kong, and Singapore: A prepaid label fee is charged at lodgement via the returns portal. The fee varies by country.
- Other international: A free plain address label is generated. Customers arrange shipping via their local post office. Duties paid to local governments are not refundable by Ryderwear.
Faulty or incorrect items
Contact our support team within 7 days of delivery with clear images, a description of the issue, and your order number. If the claim is accepted, return shipping is refunded and compensation is arranged. After 7 days, standard returns procedures apply. Wear and tear, misuse, or failure to follow care instructions are not considered faults.
Contact
For return questions, email support@ryderwear.com or use the contact form at ryderwear.com/pages/contact-us.